Why a human-centric supply chain management is key to an effective business?

It has been no exception that automation has been revolutionising the way businesses operate, and supply chain management (SCM). In recent years, the integration of automation technologies in SCM has gained significant attention from businesses of all sizes. From warehouse automation to transportation management, automation is helping businesses to optimise their supply chain processes, increase efficiency, reduce costs, and improve customer satisfaction.’

The need for organizations to digitise has emerged as the resounding theme in supply chain future-proofing discussions worldwide. But there is no denying that improving supply networks calls for more than just technology. The human touch is a crucial element in achieving daily success in supply chain management in terms of responsiveness, competence, flexibility, and speed! It’s true!  People are a vital prerequisite.


Unquestionably, technology has the ability to free up human labour and eliminate antiquated, error-prone manual processes like processing invoices. Humans are given the chance to concentrate on jobs that bring more value, are creative, and rely on intuition, and other business-critical qualities by utilising their capacity to take over the predictable and analytical work for which they are most suited.

Cost Reduction

While technology gives us the capacity to harness the power of computation and the necessary algorithms to cut expenses, mechanical data and information exchange is insufficient. Collaboration and relationship-building are essential with all parties involved, from carriers to suppliers, warehouses to finance departments, and there is no substitute for human judgement.


Making specific decisions is the cornerstone of supply chain success. Businesses can use platforms like Meraqui to harness the power of data and transform their supply chains from outdated, siloed models to cutting-edge, interconnected ecosystems. Although new tools and technologies have accelerated change and allowed for exponential economic growth, the significance of human capital cannot be denied or minimised.

To beat competitors and gain an advantage, it is crucial that the workforce can quickly adopt and integrate these new technologies. To do this, supply chain leaders must think technologically and implement it end to end, from the source to the final destination.

Human Capital

Human capital refers to the knowledge, skills, and experience of the people within an organization. In supply chain management (SCM), human capital is a critical factor in the success of a business.

The skill sets and proficiencies provided by the human workforce, sometimes known as “human capital,” are intangible asset or attribute that is not recorded on a company’s financial sheet.


In conclusion, while automation is transforming supply chain management (SCM), human capital remains an essential part of the equation. Despite the numerous benefits of automation, it cannot replace the creativity, critical thinking, and problem-solving skills that humans bring to the table.

For businesses, it is seen that a combination of automation and human labour is ideal since it fosters greater effectiveness, precision, flexibility, and customer service. Automation streamlines repetitive activities and increases accuracy, while humans bring flexibility, judgement, and creativity to the table. The finest outcomes come from combining the two.

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